Privacy Policy

1. Introduction

Aerolib.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our behavioral health appeals management platform and related services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, organization name, and job title.
• Healthcare Information: Patient data necessary for processing appeals, including medical records and treatment information, handled in compliance with HIPAA.
• Usage Data: Information about how you interact with our platform, including log data, device information, and analytics.
• Communication Data: Records of correspondence when you contact us for support or inquiries.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our behavioral health appeals services
• Process and manage insurance appeals on behalf of healthcare providers
• Improve and optimize our AI-powered platform
• Communicate with you about services, updates, and support
• Ensure compliance with legal and regulatory requirements
• Protect against fraudulent or unauthorized activity

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure data storage, access controls, and regular security audits. Our platform is designed to comply with HIPAA requirements for protected health information (PHI).

5. Data Sharing and Disclosure

We may share your information with:

• Insurance companies and payers as necessary for appeal processing
• Service providers who assist in operating our platform
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Aerolib.ai
2770 Main Street, Suite 233
Frisco, TX 75034
Phone: +1.888.492.0254

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.